Delivery and return

Norway

DHL / Posten at the door (depends on where you live), 7 days delivery time, the package is delivered between a time the customer decides.

International 

DHL at the door, 7 days delivery time, depends on where you live. Orders from outside Norway may be required to pay import duties, customs duties and other taxes imposed by the recipient's country.

Return

You have the right to cancel your order within 30 days after receiving your product / products. After that deadline, we can not offer you the money back or exchange of goods.

In order for the product / products to be eligible for return, it / they must not have been used and be returned in the same condition as you received it. The product must also be returned in the original packaging. To complete your return, we require a receipt or other proof of purchase.

Upon return, Norwegian customers must adhere to the return guidelines as described in the cancellation form. Customers outside Norway must fill in the return form that is sent together with the product / products.

When returning product / products, send the package to: IDIOM Oslo AS, Torggata 26, 0183 Oslo, Norway.

Customers are responsible for paying for the return of product / products. The time it takes to send the package back in return can vary, it depends on where you live.

If you send a product in return, we would recommend having tracking on the package or buying insurance for the package. We can not guarantee that we will receive the package you have sent in return.

Refund (if applicable)

As soon as we have received and inspected your return, we will send you an email informing you that we have received your return. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed and the money will be refunded to the original payment method within a certain period.

Delayed or non-refundable (if applicable)

If you have not received your refund, please check your bank account again. Then contact your bank or credit card company, it may take time before your refund is visible. If you have done all this and still have not received your money, please contact us contact@idiomoslo.com

Change (if applicable)

We only replace goods that are not damaged or defective. If you need to change a product, send an email to contact@idiomoslo.com and send the product to: IDIOM Oslo AS, Torggata 26, 0183 Oslo, Norway.